Understanding and Defining Interpersonal Conflict

Who Should Attend

Course Content

This course consists of two lessons, of about two hours each, with a quiz at the end of each lesson.

The e-learning is supported by a workbook that you can download, print off, and use to support you during the course. Using the workbook will provide you with the opportunity to think about and practice the skills, and may require more time for you to assimilate the learning than just working through the course online.

Lesson One

This lesson provides a background to the concepts and dynamics of conflict, gets you to reflect on your understanding of conflict, and includes exercises, readings, and links to video vignettes to provide an understanding of how prejudices, biases, and mindsets work when you are in a conflict zone.You will gain an understanding of how you can manage your thoughts and behaviours tobe come more effective in conflict situations with a focus on workplace conflicts.

Lesson Two

You will complete a self assessment of your conflict management styles and receive a confidential and personalised report for your own learning and self-reflection. You will gain a fuller understanding of the conflict management modes (styles) you are more likely to use when dealing with conflicts you face every day. You will also learn how to apply a simple GRIPS model to assist you in resolving conflicts that may arise in any area of life.

Upon successful completion of the workshop, including simple assessments at the end of each lesson you will have earned your Certificate of Completion for you CPD points, which you can print immediately.

Skills Learned

Following completion of this workshop you will have developed a greater awareness of how you behave in conflict situations, and how you can manage your behaviour influence better outcomes for you and others when you find yourself in conflict situations. With a focus on managing workplace conflict you will also gain confidence in using a five step model to work towards collaborative outcomes when dealing with workplace conflicts.