Workplace & commercial mediation
Resolve tension and restore trust with independent workplace mediation
Mediation helps you rebuild your communication, trust, and reputation without formal escalation. We provide calm, structured, and impartial mediation that creates space for resolution and delivers the foundation for lasting impact.
Workplace investigations
Workplace & commercial mediation
Resolve tension and restore trust with independent workplace mediation
Mediation helps you rebuild your communication, trust, and reputation without formal escalation. We provide calm, structured, and impartial mediation that creates space for resolution and delivers the foundation for lasting impact.
Workplace investigations
Workplace & commercial mediation
Resolve tension and restore trust with independent workplace mediation
Mediation helps you rebuild your communication, trust, and reputation without formal escalation. We provide calm, structured, and impartial mediation that creates space for resolution and delivers the foundation for lasting impact.
Workplace investigations
Why independent mediation matters
Before escalating a workplace dispute to a formal WRC or court hearing, consider whether it can be settled through mediation first. Independent workplace mediation offers a neutral, confidential, and expert-led process for resolving disputes — without the time or cost of the formal processes. It allows all parties to be understood with the skilled assistance of our mediators and helps them find an appropriate resolution to their dispute. Workplace mediation is also recognised as a statutory instrument under S.I. No. 674/2020, reinforcing its value as a legitimate and recommended pathway for resolving employment-related disputes in Ireland.
Why independent mediation matters
Before escalating a workplace dispute to a formal WRC or court hearing, consider whether it can be settled through mediation first. Independent workplace mediation offers a neutral, confidential, and expert-led process for resolving disputes — without the time or cost of the formal processes. It allows all parties to be understood with the skilled assistance of our mediators and helps them find an appropriate resolution to their dispute. Workplace mediation is also recognised as a statutory instrument under S.I. No. 674/2020, reinforcing its value as a legitimate and recommended pathway for resolving employment-related disputes in Ireland.
Why independent mediation matters
Before escalating a workplace dispute to a formal WRC or court hearing, consider whether it can be settled through mediation first. Independent workplace mediation offers a neutral, confidential, and expert-led process for resolving disputes — without the time or cost of the formal processes. It allows all parties to be understood with the skilled assistance of our mediators and helps them find an appropriate resolution to their dispute. Workplace mediation is also recognised as a statutory instrument under S.I. No. 674/2020, reinforcing its value as a legitimate and recommended pathway for resolving employment-related disputes in Ireland.
Delivered in alignment with the Mediation Act 2017
Our workplace and commercial mediation services are fully aligned with the Mediation Act 2017 and delivered by accredited members of the Mediators Institute of Ireland (MII). The Mediation Act 2017 recognises mediation as a legitimate and encouraged method of dispute resolution in Ireland. This legislation places a legal emphasis on resolving disputes through mediation where appropriate, helping organisations avoid unnecessary litigation, reduce costs, and foster more collaborative outcomes. By working with our MII-certified mediators, you ensure your dispute resolution process meets the standards outlined in the Act.
Delivered in alignment with the Mediation Act 2017
Our workplace and commercial mediation services are fully aligned with the Mediation Act 2017 and delivered by accredited members of the Mediators Institute of Ireland (MII). The Mediation Act 2017 recognises mediation as a legitimate and encouraged method of dispute resolution in Ireland. This legislation places a legal emphasis on resolving disputes through mediation where appropriate, helping organisations avoid unnecessary litigation, reduce costs, and foster more collaborative outcomes. By working with our MII-certified mediators, you ensure your dispute resolution process meets the standards outlined in the Act.
Delivered in alignment with the Mediation Act 2017
Our workplace and commercial mediation services are fully aligned with the Mediation Act 2017 and delivered by accredited members of the Mediators Institute of Ireland (MII). The Mediation Act 2017 recognises mediation as a legitimate and encouraged method of dispute resolution in Ireland. This legislation places a legal emphasis on resolving disputes through mediation where appropriate, helping organisations avoid unnecessary litigation, reduce costs, and foster more collaborative outcomes. By working with our MII-certified mediators, you ensure your dispute resolution process meets the standards outlined in the Act.
How to know if your organisation needs workplace mediation
Mediation can be used at any stage of a workplace conflict. It can also be used after a formal dispute has been resolved as a way to rebuild the relationship and trust. Under S.I. No. 674/2020, employers are expected to consider mediation before escalating a dispute to formula procedures like investigation or adjudication. Mediation is especially effective when…
Colleagues are no longer speaking or working well together
A complaint has been raised but parties are open to resolution
There’s tension in a team that’s affecting morale or productivity
You want to avoid escalation to grievance, investigation, or litigation
Even in complex or emotionally charged situations, mediation can help people feel heard and empower you to move forward without formal escalation.
How to know if your organisation needs workplace mediation
Mediation can be used at any stage of a workplace conflict. It can also be used after a formal dispute has been resolved as a way to rebuild the relationship and trust. Under S.I. No. 674/2020, employers are expected to consider mediation before escalating a dispute to formula procedures like investigation or adjudication. Mediation is especially effective when…
Colleagues are no longer speaking or working well together
A complaint has been raised but parties are open to resolution
There’s tension in a team that’s affecting morale or productivity
You want to avoid escalation to grievance, investigation, or litigation
Even in complex or emotionally charged situations, mediation can help people feel heard and empower you to move forward without formal escalation.
How to know if your organisation needs workplace mediation
Mediation can be used at any stage of a workplace conflict. It can also be used after a formal dispute has been resolved as a way to rebuild the relationship and trust. Under S.I. No. 674/2020, employers are expected to consider mediation before escalating a dispute to formula procedures like investigation or adjudication. Mediation is especially effective when…
Colleagues are no longer speaking or working well together
A complaint has been raised but parties are open to resolution
There’s tension in a team that’s affecting morale or productivity
You want to avoid escalation to grievance, investigation, or litigation
Even in complex or emotionally charged situations, mediation can help people feel heard and empower you to move forward without formal escalation.
Our proven mediation process
Following an initial free consultation, we guide you through a clear, supportive five-step process that helps everyone feel supported, heard, and respected.
1.
Preparation
We start with a confidential, one-to-one meeting with each party. These initial conversations help us understand the background, clarify expectations, and ensure everyone feels safe and supported. We’ll also draft an agreement to mediate and establish appropriate foundations for the mediation process.
2.
Introduction
The mediation begins with a plenary session with all parties. This joint session brings both parties together in a neutral, structured environment if appropriate. Our mediator will outline the process and principles, creating a calm and respectful place to open the dialogue and help the parties engage in the process.
3.
Storytelling
Each party is given the opportunity to describe their story and identify the issues important to them. This often follows a conflict mapping process where we help each party express their needs, concerns, and goals. Here, we work to uncover what’s really at stake so that both sides can better understand each other’s perspective and what resolution could look like.
4.
Problem solving
With a clear understanding of the issues, experiences, and expectations of each party, we move into the problem-solving phase where we explore practical solutions. This may happen in joint sessions or one-to-one discussions (caucus), depending on what’s most appropriate. We guide the conversation calmly and constructively, with a fair resolution in mind.
5.
Agreement
Where agreement is reached, we draft a heads of agreement or memo of understanding with the parties. This document captures what has been agreed in a clear, practical format, helping parties move forward and reach lasting impact with confidence and clarity. Where appropriate, the agreement can be made binding.
6.
Caucus Zone
At any stage in the process, either the parties or mediator can call a “caucus zone” where each party is provided with space to further clarify information with the mediator without the other party present. This creates a confidential space for reflection to help the parties progress matters.
Our proven mediation process
Following an initial free consultation, we guide you through a clear, supportive five-step process that helps everyone feel supported, heard, and respected.
1.
Preparation
We start with a confidential, one-to-one meeting with each party. These initial conversations help us understand the background, clarify expectations, and ensure everyone feels safe and supported. We’ll also draft an agreement to mediate and establish appropriate foundations for the mediation process.
2.
Introduction
The mediation begins with a plenary session with all parties. This joint session brings both parties together in a neutral, structured environment if appropriate. Our mediator will outline the process and principles, creating a calm and respectful place to open the dialogue and help the parties engage in the process.
3.
Storytelling
Each party is given the opportunity to describe their story and identify the issues important to them. This often follows a conflict mapping process where we help each party express their needs, concerns, and goals. Here, we work to uncover what’s really at stake so that both sides can better understand each other’s perspective and what resolution could look like.
4.
Problem solving
With a clear understanding of the issues, experiences, and expectations of each party, we move into the problem-solving phase where we explore practical solutions. This may happen in joint sessions or one-to-one discussions (caucus), depending on what’s most appropriate. We guide the conversation calmly and constructively, with a fair resolution in mind.
5.
Agreement
Where agreement is reached, we draft a heads of agreement or memo of understanding with the parties. This document captures what has been agreed in a clear, practical format, helping parties move forward and reach lasting impact with confidence and clarity. Where appropriate, the agreement can be made binding.
6.
Caucus Zone
At any stage in the process, either the parties or mediator can call a “caucus zone” where each party is provided with space to further clarify information with the mediator without the other party present. This creates a confidential space for reflection to help the parties progress matters.
Our proven mediation process
Following an initial free consultation, we guide you through a clear, supportive five-step process that helps everyone feel supported, heard, and respected.
1.
Preparation
We start with a confidential, one-to-one meeting with each party. These initial conversations help us understand the background, clarify expectations, and ensure everyone feels safe and supported. We’ll also draft an agreement to mediate and establish appropriate foundations for the mediation process.
2.
Introduction
The mediation begins with a plenary session with all parties. This joint session brings both parties together in a neutral, structured environment if appropriate. Our mediator will outline the process and principles, creating a calm and respectful place to open the dialogue and help the parties engage in the process.
3.
Storytelling
Each party is given the opportunity to describe their story and identify the issues important to them. This often follows a conflict mapping process where we help each party express their needs, concerns, and goals. Here, we work to uncover what’s really at stake so that both sides can better understand each other’s perspective and what resolution could look like.
4.
Problem solving
With a clear understanding of the issues, experiences, and expectations of each party, we move into the problem-solving phase where we explore practical solutions. This may happen in joint sessions or one-to-one discussions (caucus), depending on what’s most appropriate. We guide the conversation calmly and constructively, with a fair resolution in mind.
5.
Agreement
Where agreement is reached, we draft a heads of agreement or memo of understanding with the parties. This document captures what has been agreed in a clear, practical format, helping parties move forward and reach lasting impact with confidence and clarity. Where appropriate, the agreement can be made binding.
6.
Caucus Zone
At any stage in the process, either the parties or mediator can call a “caucus zone” where each party is provided with space to further clarify information with the mediator without the other party present. This creates a confidential space for reflection to help the parties progress matters.
We have found Acrux to be professional, impartial, effective and competent when working with us. The Acrux Team demonstrates an understanding of public sector and Local Authority dynamics and have approached mediation and facilitation work in a calm and confident manner, helping us to navigate complex staff matters with care and compassion.
Niamh Drain
Senior Executive Officer HR Department
Dun Laoghaire Rathdown County Council
We have found Acrux to be professional, impartial, effective and competent when working with us. The Acrux Team demonstrates an understanding of public sector and Local Authority dynamics and have approached mediation and facilitation work in a calm and confident manner, helping us to navigate complex staff matters with care and compassion.
Niamh Drain
Senior Executive Officer HR Department
Dun Laoghaire Rathdown County Council
We have found Acrux to be professional, impartial, effective and competent when working with us. The Acrux Team demonstrates an understanding of public sector and Local Authority dynamics and have approached mediation and facilitation work in a calm and confident manner, helping us to navigate complex staff matters with care and compassion.
Niamh Drain
Senior Executive Officer HR Department
Dun Laoghaire Rathdown County Council
Workplace, business, and commercial mediation led by accredited experts
All Acrux mediators are accredited, impartial professionals with deep experience resolving workplace conflict. Our MII and CEDR accredited mediators come from a variety of backgrounds including WRC adjudicators, HR specialists, accountants, lawyers, financial professionals, senior leaders, and experienced customer complaint handlers. We’ve successfully mediated hundreds of workplace disputes, including public sector, legal and professional services, education and non-profits, commercial and financial services, SMEs and growing teams.
300+ mediation cases successfully completed
Over 30 years experience helping clients worldwide
12 senior consultants in workplace investigations, mediation, and training
Outside of commercial and business mediation, we also have vast experience with healthcare, property, and community mediation. Want to learn more? Get in touch to see how we can help you.
Workplace, business, and commercial mediation led by accredited experts
All Acrux mediators are accredited, impartial professionals with deep experience resolving workplace conflict. Our MII and CEDR accredited mediators come from a variety of backgrounds including WRC adjudicators, HR specialists, accountants, lawyers, financial professionals, senior leaders, and experienced customer complaint handlers. We’ve successfully mediated hundreds of workplace disputes, including public sector, legal and professional services, education and non-profits, commercial and financial services, SMEs and growing teams.
300+ mediation cases successfully completed
Over 30 years experience helping clients worldwide
12 senior consultants in workplace investigations, mediation, and training
Outside of commercial and business mediation, we also have vast experience with healthcare, property, and community mediation. Want to learn more? Get in touch to see how we can help you.
Workplace, business, and commercial mediation led by accredited experts
All Acrux mediators are accredited, impartial professionals with deep experience resolving workplace conflict. Our MII and CEDR accredited mediators come from a variety of backgrounds including WRC adjudicators, HR specialists, accountants, lawyers, financial professionals, senior leaders, and experienced customer complaint handlers. We’ve successfully mediated hundreds of workplace disputes, including public sector, legal and professional services, education and non-profits, commercial and financial services, SMEs and growing teams.
300+ mediation cases successfully completed
Over 30 years experience helping clients worldwide
12 senior consultants in workplace investigations, mediation, and training
Outside of commercial and business mediation, we also have vast experience with healthcare, property, and community mediation. Want to learn more? Get in touch to see how we can help you.
Confidential, experienced, and here to help
You don’t need all the answers, just the right partner. Talk to us about what’s happening in your organisation, and we’ll help you find the right path forward.
Confidential, experienced, and here to help
You don’t need all the answers, just the right partner. Talk to us about what’s happening in your organisation, and we’ll help you find the right path forward.
Confidential, experienced, and here to help
You don’t need all the answers, just the right partner. Talk to us about what’s happening in your organisation, and we’ll help you find the right path forward.
Not sure where to start? Let’s work it out together
Sometimes, you know something’s not working. You’re just not sure where to start. That’s where we come in. We’ll discuss your situation and help you find the best course of action for your needs.
The right support starts with the right conversation
Whenever you’re ready to move forward, we’re here. Get in touch to see how our team of impartial, independent experts can help you take the next step towards resolution and improvement.
Not sure where to start? Let’s work it out together
Sometimes, you know something’s not working. You’re just not sure where to start. That’s where we come in. We’ll discuss your situation and help you find the best course of action for your needs.
The right support starts with the right conversation
Whenever you’re ready to move forward, we’re here. Get in touch to see how our team of impartial, independent experts can help you take the next step towards resolution and improvement.
Not sure where to start? Let’s work it out together
Sometimes, you know something’s not working. You’re just not sure where to start. That’s where we come in. We’ll discuss your situation and help you find the best course of action for your needs.
The right support starts with the right conversation
Whenever you’re ready to move forward, we’re here. Get in touch to see how our team of impartial, independent experts can help you take the next step towards resolution and improvement.
Independent HR expertise for when it matters most.
Trusted by organisations across Ireland and beyond.
Acrux Consulting Ltd
Knights Hill, Old Coach Road,
Balrothery, Co. Dublin.
K32 V659, Ireland
(by appointment only)
01 841 1664
info@acrux.ie
acrux-consulting-ltd.
© Acrux Consulting Ltd 2025. All rights reserved.
Website by Yo Kyoto! Studio and Fika Digital
Independent HR expertise for when it matters most.
Trusted by organisations across Ireland and beyond.
Acrux Consulting Ltd
Knights Hill, Old Coach Road,
Balrothery, Co. Dublin.
K32 V659, Ireland
(by appointment only)
01 841 1664
info@acrux.ie
acrux-consulting-ltd.
© Acrux Consulting Ltd 2025. All rights reserved.
Website by Yo Kyoto! Studio and Fika Digital
Independent HR expertise for when it matters most.
Trusted by organisations across Ireland and beyond.
Acrux Consulting Ltd
Knights Hill, Old Coach Road,
Balrothery, Co. Dublin.
K32 V659, Ireland
(by appointment only)
01 841 1664
info@acrux.ie
acrux-consulting-ltd.
© Acrux Consulting Ltd 2025. All rights reserved.
Website by Yo Kyoto! Studio and Fika Digital